Would you like to know more about our products, the material, your order or our company?
Then you've come to the right place. Here you will find answers to the most important questions. If you have any further questions, please feel free to e-mail us at hallo@clarissakork.com.
Yes, you can call us or send us an e-mail at any time and our staff will be happy to advise you.
It's also best to send us a few photos so we can get a better idea of your home.
If you have a code, you can redeem it during the order process in the shopping cart.
Unfortunately, we cannot add anything to current orders.
You have the option of paying in advance, by instant bank transfer, credit card, PayPal, Apple Pay, Klarna Pay later or EPS.
Each product is made by hand with great attention to detail and shipped directly from our factory in the Bregenzerwald (Austria).
As we only start production after we receive your order, it takes a little longer than with large mail order companies.
The delivery time is normally around seven to 14 working days.
Our embroidered rugs and rugs with dividing seams are an exception - it can take up to 8 weeks for your favorite piece to leave our manufactory. We ship our goods with GLS and this usually takes approx. 1-3 working days. As soon as your order is on its way, you will receive a shipment notification so that you can easily track where your corked products are.
As soon as your order is shipped, you will receive a shipping confirmation email with a tracking link.
We ship with GLS.
This depends on the product you order.
For home accessories, changing mats and smaller products we need about 10 days, UNI rugs take about 2-3 weeks and for embroidered rugs we need about 8 weeks to get them to you.
It is best to go directly to the product to see the exact delivery time.
The shipping costs are displayed in the shopping cart.
These are generally as follows: Austria, Germany: €5.90 for accessories or €9.90 for rugs, free shipping from €29 Switzerland, Liechtenstein: €15 for accessories or €29 for rugs Other EU countries: €9.90 for accessories or €14.90 for rugs
We deliver to all EU countries and Switzerland, but also worldwide on request.
If your country is not available for selection on the checkout page, please send us an e-mail.
We deliver to all EU countries and Switzerland, but also worldwide on request.
If your country is not available for selection on the checkout page, please send us an e-mail.
Thanks to its many practical properties, the cork carpet or runner is ideal for the kitchen. The cork-rubber granulate on the back ensures a pleasantly soft and joint-friendly standing sensation - like a Birkenstock on the floor. Thanks to the combination of materials on the back, the cork carpet does not slip and is therefore not a tripping hazard. Whatever drips down when cooking, you can easily wipe it all up. The carpet remains stain-free and never becomes dingy, as other kitchen runners tend to do over time.
Our cork carpets are ideal for entrance areas because they fit super thinly under any door and because moisture and even salt water cannot harm them.
Moisture stays reliably on the surface and dries on the top. Dirt can simply be wiped off without time-consuming cleaning and does not disappear into the depths of a dirt mat. There is no need for expensive cleaning. Last but not least - as the saying goes: the entrance is the business card of the house, a cork carpet has a super classy appearance in contrast to conventional dirt mats and runners and therefore enhances every entrance.
The cork leather carpet has some decisive advantages over conventional carpets as a bathroom carpet. It remains flat on the floor and does not slip. Neither hair nor dust can get caught in the cork carpet, so it stays clean and does not need to be shaken out. There is also no need to wash it in the washing machine as it can simply be wiped clean with a damp cloth. Whether make-up or toothpaste, a damp cloth is all you need. You are usually barefoot in the bathroom, and it is precisely when you are barefoot that you can feel how pleasantly soft and warm it is to stand on a cork carpet.
Do you have an angled kitchen or an unusually shaped entrance area and need a custom design with cut-outs? No problem, for special cases with cuts and recesses, simply send us your quotation request with plan and dimensions to hallo@clarissakork.com
Yes, cork carpets are open to diffusion, so it does not harm the floor covering or the carpet if you have underfloor heating.
Yes, cork carpets are open to diffusion, so it does not harm the floor covering or the carpet if you have underfloor heating.
Admittedly, it's actually not that easy to choose the right size of rug. But if you take a few basic things into account, it's not rocket science. We have summarized lots of tips and tricks for the individual rooms for you here.
The great advantage of cork carpets is that they are extremely flat and thin. At 3 mm, it fits under almost any door. This makes it particularly popular in entrance areas.
If you want to move the carpet aside, please roll it up with the nice side facing outwards, otherwise the cork granules could break. For this reason, please also avoid extreme buckling of carpets and placemats. Cork is also very easy to clean.
All cork products are printed with our own printer. The colors are cured using UV and are therefore completely harmless. The inks are Green-Guard certified and therefore have the highest certification in the printing sector.
As soon as we receive your return, we will check it as quickly as possible and refund your money to your original means of payment within a few days.
The costs for returns from Austria and Germany are €7.90 for accessories and €15.90 for rugs.
You can purchase this return label directly from us.
You will find the corresponding link in your final email with the subject: "Your order with CLARISSAKORK is now complete".
In principle, you can return all standard products, but not custom-made, personalized and reduced products.
You can return your goods to us within 14 days without giving any reason. Of course, we would be happy to receive a brief response as to why you would like to return your goods. Please note: all custom-made, personalized and discounted products are excluded from returns/exchanges.
After we receive better conditions as a company, you can buy the return label directly from us at a favorable price.
You will find the corresponding link in your final email with the subject: "Your order with CLARISSAKORK is now complete"
You can return your goods to us within 14 days without giving any reason. Of course, we would be happy to receive a brief response as to why you would like to return your goods. Please note: all custom-made, personalized and discounted products are excluded from returns/exchanges.
After we receive better conditions as a company, you can buy the return label directly from us at a favorable price.
You will find the corresponding link in your final email with the subject: "Your order with CLARISSAKORK is now complete"
Yes, you can redeem several codes in one order.
No, the generated voucher code must be applied in full to an order as it does not leave any remaining credit.
You can convert your Kork Coins into a voucher code in your member area. This voucher code can also be passed on.
No, accumulated bonus points do not expire.
No, the collected coins are not tied to a minimum purchase. Regardless of the amount of your order, your credit can be redeemed with every order.
From the first order placed, you will receive cork coins (worth 5% of the order total). Please note: The order is only visible once it has been completed.
No, you can register for the Bonus Club independently of this. Only the same e-mail address is relevant for the orders placed.
All orders in the online store are taken into account. If they are very old orders, they may not automatically be in the system - in this case, please contact customer service at hallo@clarissakork.com
The cork has a velvety soft and warm surface. The grip is similar to a smooth leather. The main difference is that cork is warmer than leather.
After harvesting, the cork oak bark is stacked outdoors and exposed to sun, wind and rain for six months. During this time, the cork matures and stabilizes. For further processing, it is then steamed in hot water to remove dirt and increase the flexibility of the raw material. The cork is then pressed into blocks, cut into very fine layers and laminated onto a textile carrier material (cotton). This is how the velvety soft, flexible cork leather is created.
The cork leather is dyed all the way through, i.e. not just on the surface and cannot stain. You can also sit down on the carpet in your white jeans. By the way: cork is dyed extremely gently with certified water-based dyes - free of harmful substances.
Cork is extremely easy to clean.
If necessary, you can simply use a mild soap for cleaning.
We particularly recommend the cleaning agent Glanzleistung, which allows you to clean all your cork products professionally and still clean them naturally.
Our cork products also love a little care.
Our Korky care oil ensures long-lasting beauty for your favorite cork products.
Of course, the carpets as well as the play rugs for children and all other products from the store can get wet. Cork carpets are predestined for the bathroom. You can stand on it really wet - fresh from the shower. Wiping up is not necessary. The water dries up quickly. If a large amount of liquid gets under the carpet, simply leave the carpet to dry for an hour.
The question of whether a cork carpet can break keeps cropping up - the crumbling pinboard is always on people's minds. But cork carpets made of cork leather have as much in common with a pinboard as chips have with mashed potatoes. Of course - both potatoes, but their texture and consistency are fundamentally different. The top side of the carpet is soft, elastic and supple: it therefore cannot become brittle.
So where does the myth that cork is in short supply come from? For cost reasons, the wine industry decided to use stoppers made of glass or screw caps made of metal and plastic, arguing this to the outside world with a cork shortage, among other things. You could call it a PR stunt. But what luck for me, because this "crisis" resulted in an enormous surplus of cork bark: new products had to be made and so the wonderful cork leather was born out of this need.
Cork is obtained from the bark of the cork oak. A cork oak must first be 20 to 25 years old before its bark can be peeled off for the first time. Cork harvesting is a traditional craft in Portugal that requires a great deal of experience. Harvesting is done entirely by hand and without machines. Each tree requires two specialized workers who carefully remove the cork layer from the trunk manually in six steps. Regularly peeling off the cork layer increases the life expectancy of the tree and thus also helps to preserve the precious ecosystem of the montados. After a regeneration phase of up to 9 years, the tree can be harvested again, on average over a period of an astonishing 150 to 200 years. In the resting phase after harvesting, the cork oak is able to bind up to five times more CO2.
